Manu Online.co.uk Privacy Policy
Introduction
This Privacy Policy outlines Manu Online Limited (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at https://www.manuonline.co.uk (" Site "), or otherwise share personal information with us (collectively: " Users ").
Our production servers are in the UK and we comply with EU General Data Protection Regulation (GDPR) as described in the following:
Grounds for data collection
Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter " Personal Information ") is necessary for the performance of our contractual obligations towards you and for providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.
When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.
We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.
What information we collect?
We collect two types of data and information from Users.
The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“ Non-personal Information ”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).
The second type of information Personal Information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:
- Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
- Registration information: When you register to our Site you will be asked to provide us certain details such as: full name; e-mail or physical address, and other information.
How do we receive information about you?
- When you voluntarily provide us your personal details in order to register on our Site;
- When you use or access our Site in connection with your use of our services;
- From third party providers, services and public registers (for example, traffic analytics vendors).
What information we collect?
We collect personal data about you and users that you have given access to the system. This information includes the user’s name and email address.
This data is stored in:
- Rackspace UK Ltd London data centre
- The Rocket Science Group (Mailchimp), outbound email processing
- Maventa Oy, outbound invoice delivery
- Zendesk, Inc support ticketing system
- Manu Online Oy internal systems
- Pipedrive Oü CRM system
- Cloudfront.net
- Usercentrics Consent Management Platform
- Facebook pixel
- Facebook Social Plugins
- Google Analytics
- Google Tag Manager
- Hotjar
- Duda Site Analytics
- Duda Site Personalisation
- Youtube Video
- Outfunnel OÜ Analytics
- Acuity Bookings
- Microsoft Azure
The purpose of storing this data is to inform users of updates to System, provide customer support and other general business and marketing information work. New users added to the system will automatically be added to email information lists. Each user can unsubscribe from the list by clicking the link for this in the email.
Our responsibilities as a Data Processor
Data entered to the system is stored in Rackspace UK Ltd London data centre. Backups of the data are stored in the same data centre. Off site backups are stored in Manu Online Oy internal system and Microsoft Azure.
By using the system, you give explicit consent for the storage of personal data on our system. “Sensitive personal data” as defined in GDPR regulations may not be entered into the Service.
Credit card numbers for payment of our services are not stored by Manu Online or its associates.
Data deletion: after terminating the contract for whatever reason, data will be finally and permanently deleted from Manu Online systems within 12 months of termination. For immediate deletion please contact us.
We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.
User Rights
You may request to:
- Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.
- Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format.
- Request rectification of your personal information that is in our control.
- Request erasure of your personal information.
- Object to the processing of personal information by us.
- Request to restrict processing of your personal information by us.
- Lodge a complaint with a supervisory authority.
Our customers’ data is stored by the Service Provider as part of the Service shall remain property of the Customer. Access to this data is restricted so that it may only be accessed through the Service and only by Users who are logged in using a username and password created by the Customer or App id and Account Key (if using the optional API); or employees of the Service Provider or a designated third party contractor who have been designated by the Service Provider as technical contacts in respect of the Service (for example designated members of the Customer’s help desk or consultant roles, system administrators for the database, database administrators). The Customer’s data shall be considered to be the confidential information of the Customer.
If the Account has been created by a Partner on behalf of the Customer, by default one or more employees registered by the Partner in Manu Online’s partner program will have full access to the Customer’s data. The First User, or other user nominated with Administrator rights, may delete or disable or limit the rights of these Users in their Account.
However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.
If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:
support@manuonline.com.
Retention
Cookies
Third party collection of information
How do we safeguard your information?
We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.
Transfer of data outside the EEA
Marketing
Corporate transaction
Updates or amendments to this Privacy Policy
How to contact us
If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at support@manuonline.com .
Manu Online Ltd, 4500 Parkway, Whiteley, Fareham, United Kingdom, PO15 7AZ.
Company ID: 07273799
VAT reg: 995 4392 63
Last Modified 29/12/2023